Return, Refund and Exchange Policy

All purchases are considered final and are not eligible for return, refund, or exchange, unless the order falls under one of the following circumstances.

Conditions for Return or Refund

Customers may submit a return or refund request if:

• The merchant has delivered an incorrect item.
• The item received does not correspond with the specifications, description, features, or other product information advertised on the website.
• The item is received spoiled, damaged, or defective upon delivery.
• The delivery period exceeds the timeframe stated in the company’s Shipping Policy.

Supporting Evidence

To allow the company to review a return or refund request, customers must provide the following where applicable:

• A clear and continuous unboxing video showing the parcel before opening, including the shipping label, packaging, and item received.
• A clear video demonstrating the first use of the item.
• Relevant photographs, order details, or other supporting documents requested by the company.

Submission Deadline

All return and refund requests must be submitted to bigchome@outlook.com within 24 hours after receiving the item.

Any request received after the 24-hour deadline, or any request submitted without the required supporting evidence, will not be accepted.